Refund policy
Make Every Exit a Statement.
At Flamsted, our exit signs are design-forward, code-conscious products—often made to order and tailored to specific projects. Because of this, our return policy is more specific than standard retail goods.
We accept returns on standard, non-custom products within 30 days of delivery.
- Items must be unused, uninstalled, and in original condition
- Returned in original packaging
- Proof of purchase required
Approved returns are subject to a 15% restocking fee.
Custom & Made-to-Order ItemsAll custom, modified, or made-to-order products are final sale and not eligible for return.
- Custom finishes (faux teak, specialty colors)
- Modified sizes or layouts
- Project-specific compliance adaptations
- Any product labeled “custom” or “made-to-order”
Please review all specifications carefully before ordering.
Damages & IssuesInspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 5 days.
- Include order number
- Photos of product and packaging
- Description of the issue
We will evaluate and provide a replacement or repair if appropriate.
Return Shipping- Customer is responsible for return shipping
- Original shipping is non-refundable
- Use trackable, insured shipping
Once received and inspected, refunds will be issued to your original payment method.
- Processing time: 5–10 business days
- 15% restocking fee deducted
We only replace items if defective or damaged.
Contact: info@flamsted.com
Because Flamsted products are often specified for architectural and code-compliant applications (UL 924 / NFPA 101), we recommend confirming all project requirements prior to ordering.